Frequently Asked Questions |
Common questions; or contact us to ask your own.
| Your Artwork | Lead Times |
| Redraw Details | File Formats |
| Payments & Accounts | |
1. How do I determine what is a simple (typical) job and what will cost me extra?
2. What format will I receive my artwork in?
4. Is there a repeat cost if I decide to change the artwork I supplied?
5. What if my final artwork redraw is not as supplied?
6. I am submitting artwork for a client. What if they don’t like the redraw?
7. I have tints, tones and/or gradient aspects to my artwork. Can these be reproduced?
8. Who owns the copyright to the artwork?
1. How do I determine what is a simple (typical) job and what will cost me extra?
Once you have submitted you artwork we will take a look at your file and quote you before any payment is taken. There is no obligation to carry the quote to order.
2. What format will I receive my artwork in?
You can specify the format you need when you place your order.
Typical format requests include: EPS, pdf, png, jpg, gif, tiff and any other you request.
Only for complex-level artwork orders. For simple and medium image or logos we will send final artwork (to which one amendment is allowed).
4. Is there a repeat cost if I decide to change the artwork I supplied?
If you want to make additional changes to the allowed single amendment, then an additional charge will be applied.
If you wish to completely change your submitted artwork then it will be deemed as a new job.
5. What if my final artwork redraw is not as supplied?
You can check this when you receive the proof or final artwork file and request one amendment at no further cost. If our artist has made an error we will have it corrected at no additional cost.
6. I am submitting artwork for a client. What if they don’t like the redraw?
We cannot be held responsible if the proof (where applicable) has approved and artwork submitted has been redrawn accurately.
7. I have tints, tones and/or gradient aspects to my artwork. Can these be reproduced?
Yes, our artists can redraw these features.
8. Who owns the copyright to the artwork?
All copyright to submitted and redrawn artwork is held by the client although we reserve the right to show your artwork in our portfolio.
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1. Will reproduction artwork colours be Pantone® matched?
2. Can I have my redraw to fit a certain print size (print area)?
3. How will I receive my artwork file(s)?
1. Will reproduction artwork colours be Pantone® matched?
Yes, where requested. Please notify us of any pantone colours required when uploading your file.
2. Can I have my redraw to fit a certain print size (print area)?
Yes. Please specify the size required in the comments box when you upload your file.
3. How will I receive my artwork file(s)?
We will email you your artwork. It may come in a zipped file or, if more than one file is to be delivered, in two or more emails.
You may also request your files be burnt to CD-R for an additional £4.00 + VAT although this will naturally invalidate any 4- or 24-hour turn around time.
You will also be able to log in and download your software – coming soon.
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1. What are the turnaround times?
1. What are the turnaround times?
Normal service is 24 hours from order acknowledgement and receipt of payment (unless an account holder). This does not include the natural period between our sending the proof and subsequent reply by the client.
Rush service is 4 hours. The above detail also applies so please be available during this period.
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Encapsulated PostScript file is a sophisticated file format for capturing precise image and text detail. By using mathematical descriptions (vectors) of paths and colour fills to determine the information contained, the file can be scaled down or up without compromising it’s quality.
It is the most reliable way of presenting artwork.
(Joint Photographic Experts Group). A JPG (or JPEG) compresses full-colour images (as opposed only 265 in a GIF) into a file size useable mainly on the Internet. Depending on the amount of lossy compression, high quality images can still be maintained but not to the resolution required for graphic artwork files, printing and other precise uses.
Enlarging such a file will show a loss in detail (e.g. edges become jagged).
A GIF (Graphic Interchange Format) is another low-resolution file, again very useful for the Internet. However, it only contains 256 colours and is best for scanned images and art created by computers rather than colour photos or detailed pictures.
(Portable Document Format ) An Adobe PostScript standard file format that can be distributed across numerous computer platforms, keeping it’s layout structure looking the same on each. Requires Adobe Acrobat to view.
(Portable Network Graphic) Loss-less compression image file designed to replace GIFs. Can show transparency and many colours and compression does not reduce quality as much as GIFs. However, not all web browsers can display PNG files.
(Tagged Image File Format) An uncompressed (non-lossy or lossless) high resolution file format. Wide platform supported (PC, MAC) bitmapped image.
Image storing file using rows and columns of pixels (coloured dots). Each pixel represents one bit of data in the computer (or file) memory.
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2. How do I get a credit account?
3. How can I pay for the service?
All artwork must be paid for before the redraw has commenced – unless you hold an account with us.
Please call us (+44 (0) 29 2046 5353 or request that we contact you when you upload your file.
2. How do I get a credit account?
Clients with high-volume redraws can apply for an account. Please contact us for further details.
3. How can I pay for the service?
We accept Visa, MasterCard and PayPal payments.
We will send you an invoice after each completed redraw or in batches if you hold an account.
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